A window to the world of your customers
Business is about communications and the easier you make those communications the better your business.
Campaign gives your organisation another managed communications channel for your customers to use, and without a heavy cost.
Imagine if they could text in (rather than call) while on the move to get your address, find the nearest branch, book a table or an appointment, advise if running late, request help, engage with support or self-manage their own contact details? These services and a great deal more are all possible with Campaign either as standalone service or integrated into Logic and utilising API’s.
Many customers prefer to self-serve and only need the ability to achieve this, and if done right will reengage every time.
The delivery of such a services represents substantial saving to any organisation, improved customer experience and often an uptick in business.
Campaign can be used as simply or as complex as your organisation requires, for example simply forwarding inbound requests into CRM systems or group email boxes, (can be used in conjunction with boomMail) or using auto response to guide the user into a carefully choreographed construct that allows them to fulfil their need, or seek for further help.
Campaign is the perfect example of a high value, lightweight, inexpensive and out of the box service that can start small and be built up to become a critical part of your organisation’s interaction with your customers and stakeholder alike.
